CoR practical guide — Replan a delayed delivery
A later arrival time is only one part of a revised transport plan. Work through the effects with the driver, operator, consignor and consignee.
Five steps when a delay occurs
| Step | What to establish |
|---|---|
| 1. Facts and immediate safety | Identify the affected job and vehicle, location, cause, confirmed facts, estimates and next update. Respond immediately to fatigue, unsafe queues or access problems. |
| 2. Remaining task | Include inspections, loading, travel, unloading, paperwork, later jobs and genuine rest. Use the complete relevant work/rest record. |
| 3. Safe alternatives | Check another booking, suitable driver or vehicle, authorised route or postponement. Confirm receiving people, equipment and opening hours. |
| 4. Agreement | State the decision, timing, conditions and next update. Obtain acceptance from the people who must act; silence is not agreement. |
| 5. Record and review | Keep the original plan and changes traceable, hand over open actions and use recurring delays to improve the next booking. |
A useful job record
- Job and vehicle identity; original booking and actual arrival/departure times.
- Cause and duration of delay, with estimates clearly identified.
- Safety concerns, work/rest implications and options considered.
- Decision, authorisation, revised arrangements and confirmed notifications.
- Open action, responsible person and next review or update.
Keep the records distinct
These are practical operational fields, not a prescribed universal form or retention period. The job record does not replace a required work diary or statutory fatigue record. Detailed conversations should occur when the driver is safely parked.
References: Heavy Vehicle National Law, Master Code of Practice 2026, Current work and rest hours, Accreditation transition. Reading reviewed 17 October 2026. Check the law and conditions for the operating jurisdiction and task.
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